Order & Delivery Policy

• We currently deliver Wednesdays and Saturdays only.
• All orders are pre-orders.
• Orders must be confirmed at least 2 days before the selected delivery date.

To ensure your order is freshly prepared, all preorders must be confirmed before the following deadlines:

• Wednesday delivery: Confirmed preorders close Monday at 12:00 PM.
• Saturday delivery: Confirmed preorders close Thursday at 12:00 PM.

Orders confirmed after these deadlines will be scheduled for the next available delivery day.

• Full payment is required before any order is prepared.
• After placing an order, the customer will receive our RIB (bank account details) via WhatsApp.
• The customer must send a photo or screenshot of the bank transfer via WhatsApp.
• An order is only considered confirmed once payment has been received and verified.
• Cash on delivery is not available.

Once payment has been confirmed, all orders are non-refundable and cannot be cancelled, as every order is freshly prepared specifically for each customer.

A 20 MAD delivery fee is automatically added to every order.

• Deliveries are made between 12:00 PM and 10:00 PM.
• Please ensure that someone is available to receive the order during this time.
• It is the customer's responsibility to answer phone calls or WhatsApp messages from the delivery driver to ensure a successful delivery.
• Customers are responsible for providing the correct delivery address and phone number.
• Brooky Bake Shop is not responsible for delays or failed deliveries caused by incorrect contact information, incorrect addresses, or if the customer cannot be reached.
• In rare circumstances beyond our control, such as severe weather, road closures, accidents, or other force majeure events, deliveries may be delayed. We appreciate your understanding.

To ensure your tiramisu arrives in the best possible condition, it may arrive slightly frozen. We intentionally freeze it before dispatch to help preserve its freshness and texture during delivery.

For the best experience, place it in the refrigerator for at least 1 hour before enjoying it.

• Since all of our desserts are handmade, slight variations in appearance may occur.
• Product photos are for illustration purposes only and may differ slightly from the final product.

We take great pride in the quality of our desserts.

If there is an issue with your order upon arrival, please contact us within 10 minutes of delivery and include clear photos so we can review the issue and assist you appropriately.

Cookies

• Store in an airtight container at room temperature.
• Best enjoyed within 3–5 days.

Brownies

• Store in an airtight container at room temperature for up to 3 days.
• If refrigerated, allow the brownie to sit at room temperature for 20–30 minutes before enjoying.
• For the best experience, warm your brownie in the microwave for 10–15 seconds to make it extra soft, fudgy, and delicious.

Our products may contain or come into contact with:

• Gluten
• Milk
• Eggs
• Soy
• Peanuts
• Tree nuts